We want you to love what you ordered. Sometimes things just don’t work out.

Returns

• Items can be returned within 30 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags attached.
• Sale items and final-sale items are not eligible for return.
• Vintage apparel is not eligible for returns. 

Exchanges

We offer free exchanges on all full-priced items. Because fit is a big part of getting it right, try your new piece when it arrives. If it’s not quite right, we’ll get you the right one at no extra cost.

Request an exchange within 30 days through our returns portal by selecting your new size or style. Once your item is returned and inspected (unworn, unwashed, tags attached), we’ll ship your exchange. If it’s unavailable, you can choose a different item or a refund. Vintage items are final sale and not eligible for exchange.

How to start a return

1. Sign into your Walters General Store account and select return request.
2. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
3. Once we receive and inspect your item, we'll process your refund or exchange.
4. Items sent back to us without first requesting a return will not be accepted.

Refunds

Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Non-returnable items

We do not accept returns for Vintage apparel. Please get in touch if you have questions or concerns about your specific item.

If you have any questions regarding your refund, please contact us directly at info@waltersgeneralstore.com. Do not send items back without contacting us first.